Booking
Bookings can be made to our office by email: info@vietnamsmiletravel.com
or by phone:
(+849)73207445 and shall be
confirmed within 24 hours.Payment method
Full settlement should be received no later than 45
working days prior to passenger s' arrival. Payment
should be made by telegraphic transfer, internet
transfer to our following account details:
and other some choose for you:
- Visa Card (Download
Payment form then
please fill in the needed information and send
back to us via email)
- Master card (Download
Payment form then
please fill in the needed information and send
back to us via email)
- Western Union transfer You can do it either
from any WU office in your country or through
the web site:
www.westernunion.com.
-
Bank Transfer:
Account
name: CONG TY TNHH DU LICH NU CUOI VIETNAM
Acount
number: 025704060835841
Bank name:
Vibank ( Vietnam International bank)
Swift
code: VNIBVNVX
Add: 59 Quang
Trung, street, Hai Ba Trung district,
Hanoi, vietnam
Tel: +8443
9445289
Fax:+8443
9445290
Deposits
All trips require a non-refundable deposit of
US$100 per person. The deposits will confirm
your reservation until 45 days prior to trip
departure, at which time the balance of the trip
is due. If the balance is not paid in full by
the due date, the booking will be regarded as
cancelled. Cancellations
As a general rule, unless otherwise stated, our
policy is that all cancellation must be informed
in writing either by email or fax. Cancellations
will be subject to the following charges:
* More than 45 days prior to trip departure. No
charge, however 100$US deposit is
non-refundable.
* 30-45 days before arrival: 10% charge
* 15-29 days before arrival: 40% charge
* 28-7 days before arrival: 60 % charge
* Within 7 days before arrival: 100% charge
Travel Insurance
Trip insurance is required for our trips. An
insurance policy number for our all-inclusive
travel insurance, which includes trip
cancellation, medical evacuation and other
coverage, should be confirmed upon your trip
departure. Tour cost
Tour costs and what inclusion/exclusion are
listed on the itinerary for each tour. Unless
indicated otherwise on the tour itinerary, the
tour fee includes: accommodations in double/twin
occupancy and meals as stated, all
transportation during the tour, entrance fees ,
and services of a local tour guide. Tour costs
are based in US$ and per person. No refunds will
be given for unutilized services. Voucher
Voucher will be issued by Vietnam Smile Travel
after the booked trip is confirmed and payment
is completed. A service voucher will be sent by
email/fax or snail mail to passenger.
Liability
No refunds nor exchanges can be made in respect
of accommodation, meals, sightseeing tours,
transport or any other services which are
included in the tour prices but not utilized by
the tour member. Vietnam Smile Travel is not
responsible for any loss, injury or damage
sustained by passengers. Additional expenses
incurred due to delays or postponement,
accidents, inclement weather, political
restrictions or any other causes must be covered
by the passengers. Passengers are required to
have full travel insurance covered. This include
trip cancellation, medical emergency evacuation,
and other coverage. Airline schedule, train
timetable and local conditions may affect
accommodation and itineraries. Should this
occur, Viet Nam Smile Travel will endeavor to
substitute a suitable arrangement of similar
value.
Complaints/Refunds:
Vietnam Smile Travel will act as an
intermediary between the clients and other
services suppliers such as air, train, boat, and
hotels in the event of any complaint. |
